Conduct Policy

At Pediatric Associates at Northwoods, we aim to provide the highest quality of service to you and your family.

This requires a team approach – our office plus your family.

As part of our commitment to providing quality care to your family and others, we do ask that everyone in the office follow certain conduct guidelines.

• We will provide an environment that is clean, safe and welcoming.
• We will treat your child and you with respect, courtesy and kindness.
• We will promote open lines of communication with you and your child.

We ask that our patients and families do the same. We reserve the right to dismiss a patient/family if any of the following occur:
 

• Disruptive or rude behavior (physical or verbal) towards any employee or other patient(s) in the clinic.
• Destructive behavior that damages clinic property.
• Taking photos or videos while in the office without the consent of the staff member or provider.
• Bringing weapons into the office.
• Non-payment of responsible charges.
• Misrepresentation of any medical history, insurance information, contact information or identity of the patient or parent/guardian.
• Non-compliance regarding major health issues/care.
• Violation of any office policy.

 
In the case of a parental separation/divorce/custody concern, our main focus is to provide the best care for the patient.
 

• We will assume that the parent who accompanies the patient to the office has full or joint legal custody allowing full medical decision-making, unless we have legal documentation stating otherwise.
• We ask that parents communicate with one another to discuss the child’s healthcare. We will discuss the care plan with the parent who accompanies the child and, in the case of either electronic or phone call contact, with the parent who contacts us. Unless we have legal documentation that a parent may not receive information, we will be happy to discuss care with either parent.
• Pediatric Associates at Northwoods will not be placed in the middle of domestic issues or disagreements. Putting our staff in the middle of a domestic disagreement or dispute, whether over the phone, in the office, or by electronic communication, is not in the best interest of patient care and will not be tolerated. 
• If the parental dynamics become disruptive to our office, staff or other patients in our practice, or if there is non-compliance with this policy, we reserve the right to dismiss the family from the practice. 

 
Please be aware that the decision to dismiss a patient/family is not one that we come to lightly. We appreciate your help in maintaining a safe, supportive and welcoming environment.